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What happens with cancellations?
What happens with cancellations?
Adam Sturrock avatar
Written by Adam Sturrock
Updated over a week ago

The 12% commission rate factors in an average returns rate, meaning that commission is charged on all orders irrespective of returns/cancellations that are made after the transaction is complete. As a result of the original sale, the Merchant has the contact details of the customer so they can re-market to the customer, so even if an item is returned/cancelled, there is still intrinsic value to the transaction.

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